Ordering Repeat Prescriptions

Repeat prescriptions will be issued at the doctor's discretion and are normally for patients on long-term treatment. Requests for prescriptions can be made by:

  • telephone
  • in writing
  • calling at the surgery between 10am and 12noon or 2pm and 5.00pm.

Please allow 48 hours between ordering and collection and make allowances for weekends and public holidays. 

The Practice now has on on-line prescription ordering facility via "Patient Access".

To Register for this service please present in person with photographic ID to reception.

To use EMIS Patient Access you will need a Practice ID number and Access ID number which can be obtained from the Practice. You will also need to have a personal email address.

Please contact reception if you would like to register for this service.


Repeat Prescription Line

Repeat prescriptions may be ordered at any time of the day or night on the dedicated phone line. Please phone 028867 62995 and select option 3. This is an answering machine. You will need to speak clearly and provide the following details: 

  • Name
  • D.O.B 
  • Repeat medication you request

Do not leave urgent messages on the answering machine as we are unable to guarantee an appropriate response and we accept no liability for non-prescription messages.

Acute Prescriptions

Acute prescriptions can be ordered either by contacting the practice on 028867 62995 or in person at the reception desk.

A receptionist will ask you for the following details:

  • Name
  • D.O.B
  • Address
  • Symptoms and how long you have had them
  • If you have tried any Over The Counter Medication from the chemist
  • If you have any allergies

Requests for acute prescriptions will be dealt with by the doctor within one working day.

Prescription Collection Service

The Practice operates a repeat prescription collection service whereby, your nominated pharmacist collects the prescription which can then be obtained from the pharmacy. Please allow time for the pharmacy to collect and process your prescription.

Please note, once a preferred pharmacy is put in place, to avoid confusion, all prescriptions will be automatically diverted to this pharmacy. Please clearly state if you do not wish this to be the case in an individual circumstance (eg if item is needed urgently and you wish to collect yourself).

Key Points

  • All repeat prescriptions should be ordered at least 2-3 working days before your medications run out.
  • Please allow 48 hours between ordering and collection and make allowances for weekends and public holidays. 
  • If your pharmacy collections your prescription for you, please allow them additional time to process your prescription.
  • Not all medication is suitable to be given as a repeat, this will be decided by your doctor. The usual amount supplied is also decided by your doctor.
  • Please only re-order medicines that you need. Stockpiling medicines may lead to waste if your medicines are changed, or they go out of date.
  • Dispose of unused medication responsibly. Take it to your usual pharmacy.
  • It is your responsibility to keep your medication safe.

Questions about your prescription

If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.

The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.

Medication reviews

If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.

What to do with old medicines

Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.

About pharmacists

As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:

  • coughs
  • colds
  • sore throats
  • tummy trouble
  • aches and pains

They can also advise on medicine that you can buy without a prescription.

Many pharmacies are open until late and at weekends. You do not need an appointment.

Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.